Privacy Policy

1. Introduction

TicketsDotCom, operated by StaNLink ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

• Name and email address
• Phone number (for M-Pesa payments)
• Payment information (processed by IntaSend)
• Event details and ticket information

Automatically Collected Information

• Device information and IP address
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and payments
• Send tickets and event confirmations via email
• Provide customer support
• Improve and optimize our Service
• Prevent fraud and ensure security
• Comply with legal obligations
• Send important updates about your events or account

4. Information Sharing

We may share your information with:

Event Organizers

When you purchase a ticket, we share your name, email, and ticket details with the event organizer.

Service Providers

• Firebase: Database and authentication
• IntaSend: Payment processing
• Resend: Email delivery
• Vercel: Hosting and infrastructure

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission (HTTPS/SSL)
• JWT-signed tickets with HMAC-SHA256
• Secure Firebase authentication
• Regular security audits
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data
• Withdraw consent at any time

To exercise these rights, contact us at privacy@ticketsdotcom.memenovaapp.com

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Event and ticket data is retained for 7 years for accounting and legal purposes.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: